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In an Emergency

Fire/Ambulance: Dial 119

This is the nationwide emergency phone number for medical emergencies, fires, etc. A call to this number connects you to the local fire department.

Fire Say "Kaji desu!"

Ambulance Say "Kyuu kyuu sha o onegai shimasu."

Police: Dial 110

This is the nationwide emergency phone number for traffic accidents, robberies, etc. A call to this number connects you to the local police department. The police dispatcher will also be able to call an ambulance.

Traffic Accident Say "Kotsu jiko desu!"

Robbery Say "Dorobo desu!"

Altercation Say "Kenka desu!"

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Gas Leak: Dial...

Kobe
(078) 232-9557

Ashiya/Nishinomiya
(0798) 36-0533

(078 and 0798 prefixes not needed if calling from within that city)

Gas Leak Say "Gasu more (mo-ray) desu!"

Dialing from a public telephone

Most public telephones have a red button on their front panels for use in emergencies. Push the red button firmly and dial 110 (police) or 119 (fire/ambulance). If there is no red button, insert a ¥10 coin or telephone card and dial the same numbers.

Stay on the line

Speak slowly and clearly. If at all possible, speak Japanese using the following patterns. If you cannot make yourself understood properly, do not hang up. The dispatcher will be able to trace your call and direct the ambulance/police to the location from which you made the call.

Give your address.

"Jusho wa (your address) ."

Give your address the Japanese way: city, ward, street address and your house or apartment number.

Give a nearby landmark (train station, store, etc.) for reference.

"Ie no chikaku ni (the landmark) ga arimasu."

Give your name.

"Watashi wa (your name) desu."

Give your telephone number.

"Denwa bango wa (your tel. number) desu"

If a medical emergency, describe the problem.

See Emergency Symptoms later in this section.

Wait for the ambulance/police.

If possible, send someone out to the street to meet them. Do not leave the scene of an accident. If there is a gas leak, leave the building.


Emergency Hospitals

KOBE ADVENTIST HOSPITAL
(Kobe Adobentisuto Byoin)

(078) 981-0161

8-44-1 Arinodai, Kita-ku, Kobe (Arima) Closed Saturdays


KOBE GENERAL HOSPITAL
(Kobe Chuo Shimin Byoin)

(078) 302-4321

Minatojima-Nakamachi 4-chome, Chuo-ku, Kobe (Port Island)


KOBE UNIVERSITY HOSPITAL
(Kobe Daigaku Byoin)

(078) 341-7451

7-5-2 Kusunoki-cho, Chuo-ku, Kobe


KONAN HOSPITAL
(Konan Byoin)

(078) 851-2161

1-5-16 Kamokogahara, Higashinada-ku, Kobe (Mikage)


MIYAJI HOSPITAL
(Miyaji Byoin)

(078) 451-1221

4-1-8 Motoyama-Nakamachi, Higashinada-ku, Kobe (Motoyama)


ROKKO ISLAND HOSPITAL
(Rokko Airando Byoin)

(078) 858-1111

211 Koyo-cho Naka, Higashinada-ku, Kobe


Cardiac Emergencies

ROKKO ISLAND HOSPITAL
(078) 858-1111

KOBE UNIVERSITY HOSPITAL
(078) 341-7451

KOBE GENERAL HOSPITAL
(078) 302-4321

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Emergency Dental Care

Emergency dental care is available at the Holiday Dental Clinic open on Sundays and all National Holidays between the hours of 10:00 am and 3:00 p.m. Call (in Japanese) for more information; (078) 351-1722. Located north of JR Motomachi Stn.

Address: 3-2-7, 5-chome, Yamamoto-dori, Chuo-ku, Kobe.

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Emergency Interpreters

CHIC
(078) 857-6540
(9:30 a.m.- 4:30 p.m. Mon. to Fri., closed mid-July to mid-August)

KICC
(078) 322-0030
( Mon. - Fri. 10:00 a.m. - 5:00 p.m., Sat. 10:00 a.m. -Noon)

Japan Helpline
0120-461-997
(24 hours; toll-free)

Mrs. Mildred Campanella
(Japanese/English)
Home: (078) 861-3810
Office: (078) 881-9533

Mrs. Ana Maria Leonhardt
(French/Portuguese/Japanese/English)
(078) 861-4464

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Important Points to Remember

You will get priority at the hospital if you arrive by ambulance.

Ambulances go to the hospital to which they are assigned by the '119' dispatcher. It may be difficult to direct them elsewhere. A private ambulance service, Nada Kotsu 078-452-5121, will take you to the hospital of your choice, but no one on the staff speaks English.

By law, most ambulance crews can provide only bandages, oxygen, and mouth-to-mouth resuscitation (CPR). Recently, however, some ambulances carry highly trained 'paramedics' who are permitted to do injections and intubation.

If time is not a critical factor and the patient can be easily moved, consider calling a taxi or using a private car.

Not every emergency hospital is open every day or accepts all cases, so be familiar with the specialties and hours of each hospital in your area.

Always call the hospital to let them know of your imminent arrival with an emergency patient. Also, emergency room personnel can tell you over the phone what first-aid treatment you can perform. They can also call an ambulance for you, should you need one.

Ambulances will not carry women in labor—unless it is an emergency—or dead bodies.

Bring your national medical insurance card (if you have one). If you are arriving before or after normal outpatient hours, you will also need to bring a refundable deposit of approximately 10,000 yen.

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Poisonings/Bites

Poisonings

All of the following poison control centers offer 24-hour help. Telephone numbers for overseas centers include the country code, but not the telephone service code (001, 0077, 0081, etc.) which must be dialed first.

Call... USA Poison Control Centers Washington D.C. 1-202-362-3867

New York 1-212 340-4494

Chicago 1-312-942-5969

U.K. Poison Control Centre London 44-171-635-9191

Australia Poison Control Center Sydney 61-2-9845-3595

Japan Poison Control Centers Tokyo 0990-52-9899

Osaka 0990-50-2499

Note that the Japanese centers may not be familiar with Western brand names and may not be able to handle calls in English.

Tell:

a. What was ingested.

b. When it was taken (how long ago).

c. How much was taken.

Emergency Treatment

a. Corrosive product (acid, lye, bleach, petroleum product, etc.)

Do NOT induce vomiting. Neutralize the substance with milk.

b. Medication or non-corrosive product

Induce vomiting with either syrup of Ipecac or by stimulating the back of the victim's throat with your finger.

Seek medical attention immediately!

Take the poison container and its remaining contents, the plant, or a sample of what was ingested to the emergency hospital or physician's office. Say, "Kodomo ga doku o nomimashita." ("The child has swallowed some poison")

Snake & Centipede Bites

There are two poisonous snakes indigenous to this area of Japan, one of which is very dangerous. Called mamushi, it is 45—60 cm (18—24 inches) long with a triangular head and a greyish-brown skin. Anti-toxin is available only at police boxes or Kobe General Hospital on Port Island. The other poisonous snake is the yamakagoshi. It is 60—120 cm (24—48 inches) in length and often found near water. In addition to a poisonous bite, it has a poison sac in the skin on its back; handling the snake can release this poison.

Mukade is a poisonous centipede whose bite could be serious for a small child. It is dark brown, sometimes almost black, with a white belly. It can grow to about 10 cm (4 inches).

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